Siebel 8.0 Core Consultant

The Core Consultant Course (Siebel 8.0) is a comprehensive, technical course designed for implementation team members involved in the installation, configuration, or administration of Siebel CRM applications. The course provides students with information about Siebel CRM applications architecture, functionality, and configuration. Through hands-on labs, course participants learn about Siebel application navigation, data manipulation, and queries. Students also learn the fundamental architectural concepts and structures of Siebel CRM applications, including data access control, data exchange mechanisms, work process, and business logic automation capabilities. Understanding Siebel CRM application design and functionality is essential to effectively execute and maintain a Siebel implementation.

This course also teaches students how to perform the major tasks required for an initial Siebel deployment, including configuring a Siebel CRM application. During the hands-on labs, course participants use Siebel Tools to create a configured Siebel CRM application, as well as perform an initial data load for the configured application. Server administration tasks are also explained, and the course teaches participants how to migrate data between development and test environments.

A case study is conducted during the third week of the course, wherein students are provided with project requirements rather than step-by-step instructions, and they simulate a real project by trying to determine the best implementation approach to satisfy the requirements. This provides participants with hands-on experience to prepare them for a successful Siebel application implementation. Students work on project teams to complete, deliver, and demonstrate a working Siebel Application deployment which includes these requirements.

Doelgroep

• Database Beheerder
• Technisch consultant

Voorkennis

• CRM applications
• RDBMS concepts

Inhoud

• Using Siebel CRM
• Controlling Access to Data
• The Siebel Web Architecture
• Managing the Siebel Enterprise
• Siebel Client Types
• Installation and Security
• The Siebel Application Architecture
• Configuring Siebel Applications
• Automating Business Processes
• Assignment Manager
• Data Integration
• Application Deployment Manager
• Case Study: Installing the Siebel Application
• Case Study: Importing Legacy Data
• Case Study: Configuring Siebel Applications
• Case Study: Implementing Business Process Automation